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Frequently Asked Questions

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Frequently Asked Questions

We have gathered the most frequently asked questions here. If you plan to visit Starlight Resort or Sunrise Resort and if you have questions, here is the best place to start.

  • What are the precautions you take for the coronavirus (Covid19) epidemic?

    We closely follow the news and updates on the corona virus (COVID-19). We are paying great attention to the health and safety of our guests and employees. You may think what to do for your summer travel plans during coronavirus or is it safe to travel?

    Since the beginning of the epidemic, we have proactively involved in the process. We cooperate with tourism NGOs, Turkish Ministry of Health and Turkish Ministry of Tourism . We follow their day-to-day instructions. We also keep tuned with World Health Organisation's announcements.

    Due to travel restrictions in our country and all over the world we had to took a break from hosting guests for a while. We hope to start accepting guests before the summer season. We are aware that coronavirus measures are important for our guests and for our staff. You can reach detailed information and explanations about the actions we take from here: Announcement Regarding Coronavirus

  • What are the check in and check out times to the rooms?

    Check-in time 14:00, Check-out time is 12: 00.

  • Can we rent a baby car and is there a baby sitting service?

    Baby stroller can be hired from reception. (10€ per day) Baby Sitting service is also available with en extra fee.

  • What is the distance to the nearest airport?

    Havalimanı'na 75 km mesafede bulunuyor.

  • Would you offer airport transfer?

    Yes, we can provide you with private car transfers at an extra charge. Please contact by e-mail.

  • Can both hotels' facilities used by sister hotel guests?

    Yes, guests can use the other hotel's facilities free of charge (activities, within the scope of the concept of food and drinks etc.) Ex: Starlight Resort guest may use Sunrise Resort's facilities.

  • Is there a mobile app for your hotel?

    Yes, there are mobile applications to our hotel. You can access the Android Play Store and the Apple Appstore and search for "Guestranet Starlight Resort" or "Guestranet Sunrise Resort"

  • Is there a fee to Alacarte Restaurants?

    Mediterranean and Sini A La Carte Restaurant, are free of charge for guests who stay 5 days or longer.. All other a la carte restaurants have extra fee.

  • Is there parking?

    There is an outdoor parking.

  • Are there bath tub in rooms?

    All rooms in the main building include a bathtub.

  • What is the beach type?

    Our beach is fine gravel beach. wood panels for walkways offered. There is also a jetty stretching over sea for sunbathing or accessing to the sea.

  • Are any of the pools extra? If yes, which one(s)?

    Among 14 swimming pools, only VIP pool in Secret Garden comes with an extra fee. Secret Garden is an exclusive service which offers privilages to elevate your travel comfort. Please click for more details.

  • Is there a fee for concerts?

    Our concert events are free of charge for hotel guests. There is also no necessaity for reserving seats or getting tickets. However, in some event hotel may offer private lounge or section with an extra cost.

  • Is WIFI extra or free of charge?

    There is WIFI in rooms and public locations. Its unlimited and free of charge. There is also premium WIFI with an extra cost which offers fast internet access.

  • Are there shopping center, pharmacy and similar shops around the hotels?

    Our hotel is located in Kızılağaç, Side. Some souvenir shops and food venues are located withing walking distance around hotel, including pharmacy as well.

  • Is there a historical and touristic places to visit near your hotel?

    The region where World Of Sunrise located is very rich in cultural and sgihtseeing options. During your vacation, you can visit ancient city of Side, where you can see magnificant Temples of Apollo, the etxraordinary Side Amphitheatre and all the ancient city itself. Manavgat waterfalls, Koprulu Canyon is also a breath taking hiking and rafting destination with spectacular views. You can also consider visiting other ancient cities like Perge or Selge in daily trips.

  • Are pets allowed?

    Pets are not allowed.

  • Are football, golf and tennis facilities extra?

    Professional football pitches, tennis courts, tennis lessons, tennis and golf equipment are extra.

  • What are your services for special days like wedding anniversary or birthday?

    Refreshments are offered within concept if you notify us about your birthday or other special occasions. If you would like to experince a special dinner or part organisation, please contact guest relations.

  • Is there iron in rooms?

    There are no irons in the rooms. However, our ironing service is offered for a fee.

  • What is included in the all inclusive system?

    Wireless Internet
    Disco
    Bar
    Nightclubs
    Cinemas
    Pilates
    Archery
    Jacuzzi
    Jogging
    Climbing Wall (Sunrise Resort Hotel)
    Fitness Center (18+)
    Daytime Animation
    Darts
    Squash Course (in Sunrise Resort Hotel
    The waterpark
    Hammam (Turkish bath Relax - Reservation needed)
    Water ball
    Table Tennis
    Mini Football (on Sunrise Resort Hotel)
    Outdoor Swimming Pools
    Beach volleyball
    Sauna
    Indoor Swimming Pools (Heated Olympic and semi - Children's Department)
    Basketball
    Boccia
    Aerobic
    Step
    Cinema (Open Air)
    Badminton
    Water Gymnastics
    Children's playground
    Children Animation
    Kiddie pool
    Mini club
    Children's Playground

  • How is the heating/cooling system?

    There is central heating and cooling.

  • How is the VIP concept?

    Junior Suit, Deluxe Suit, Corner Jakuzi Suites, King Suite ve Presidential Suite guests offered VIP concept by default. Other room guests may also use VIP concept with an extra fee. Services are;

    Express check-in.

    VIP check-in and escorting to the room.

    Luxury room amenities.

    Luxury minibar setup with import alcoholic drinks.

    Daily refreshments; wine and fruit basket.

    24 hours room service.

    Usage of Star Executive Lounge; an a la carte restaurant which offeres international cusine with an extravagant touch, freshly served.

    Usage of 12 other a la carte resturants. Reservation needed during stay. (Miako, Tepenyaki, Barbeque ve Sunset not included)

    Usage of Secret Garden; a private pool area with butler service and cabanas.

    Complimentary ironing service (Between 09.00-17.00)

    Turn down service.

  • What are the paid services?

    Telephone and Fax Service

    Hookah

    Doctors and health services

    Game room (video games, billiards, etc.).

    Tennis Court Floodlights

    Photo Service

    Shops, grocery stores, jewelery etc.

    Tennis Equipment

    Laundry, dry cleaning and ironing services

    Meeting rooms and conference halls.

    Rent a car

    Hairdresser

    Internet cafe

    Bowling (4 lanes)

    Horse riding

    Thalasso Center

    Sea Water Pool (TOP VIP)

    Water Sports (Catamaran, Parasailing, Jet Ski, Water Ski, Canoe, Banana, Surfing, Diving School, etc.).

    Massage, Peeling and Skin Care

    The Golf Course (May 15-October 15 / Putting Green & Driving Range)

    Yoga Classes

    Mini Golf

    Pinball

    Tennis courts (30 clay-court floor)

    Football Field (Professional)

    Babysitter (4 years and older)

    Baby stroller

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